We at Hive Foods  are committed to providing you with the best possible service and freshly baked Hive Torte cakes. As a result, once an order is placed and confirmed, it is immediately sent to our production team for preparation. Due to the nature of our artisanal baking process and to ensure the highest quality, we have a non-cancellation policy in place.

Once you place an order on our website or through any other sales channels, it cannot be cancelled or refunded. We kindly ask that you carefully review your order details before proceeding with the purchase to avoid any inconveniences.

We understand that unforeseen circumstances can arise, and we empathize with our valued customers. If you have any concerns or issues with your order, please reach out to our customer support team at sales@alibababgt.com, and we will do our best to address your query.

Please note that in the event of any discrepancies or damages to your order caused during transit, we will be more than willing to assist you and ensure your satisfaction. We take great pride in the quality of our torte cakes and are committed to making your experience with us a delightful one.

Thank you for choosing Hive Foods for your special occasions and celebrations. We look forward to serving you and creating memorable moments with our delectable Hive Torte cakes.